https://schneiderdynamics.com/insights/ Practitioner articles on Dynamics 365 Field Service, scheduling, agreements and integration, written from implementation work since 2019. en Thu, 10 Sep 2026 09:00:00 +0200 https://schneiderdynamics.com/implementation/what-dynamics-365-activate-changes-about-discovery/ https://schneiderdynamics.com/implementation/what-dynamics-365-activate-changes-about-discovery/ Thu, 10 Sep 2026 09:00:00 +0200 Microsoft's new AI tool reads the source system before anyone asks a question. What it sees, what it cannot see, and why that decides how you scope the project. https://schneiderdynamics.com/field-service/from-first-time-fix-to-contract-attach-rate/ https://schneiderdynamics.com/field-service/from-first-time-fix-to-contract-attach-rate/ Tue, 08 Sep 2026 09:00:00 +0200 Implementations start with the reactive flow, and rightly so. Agreements rarely get the first turn, and that is where a lot of margin is still sitting. How the three flows connect, and why the order matters. https://schneiderdynamics.com/field-service/scheduling-operations-agent-rso/ https://schneiderdynamics.com/field-service/scheduling-operations-agent-rso/ Tue, 11 Aug 2026 09:00:00 +0200 Microsoft's Scheduling Operations Agent is still in preview, but the direction is unmistakable. What it does today, what it does not, and how it changes the way I architect scheduling.