What Dynamics 365 Activate changes about discovery
September 10, 2026
Microsoft's new AI tool reads the source system before anyone asks a question. What it sees, what it cannot see, and why that decides how you scope the project.
I write when something in the product changes the way I would design a solution, or when a pattern turns out to matter more than the documentation suggests. Everything here comes out of implementation work rather than release notes.
The articles are in English. The Dutch pages cover the services themselves.
From first-time fix rate to contract attach rate
September 8, 2026
Implementations start with the reactive flow, and rightly so. Agreements rarely get the first turn, and that is where a lot of margin is still sitting. How the three flows connect, and why the order matters.
Do you still need RSO?
August 11, 2026
Microsoft's Scheduling Operations Agent is still in preview, but the direction is unmistakable. What it does today, what it does not, and how it changes the way I architect scheduling.
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